Refund policy

At Medium, we strive to ensure your satisfaction with every purchase. We understand that sometimes you may need to return an item, and we are here to assist you. Please review our return policy below:

  1. Return Period: We offer a 14-day return policy, starting from the day you receive your item. You must request a return within this timeframe to be eligible.

  2. Eligibility Criteria: To qualify for a return, the item must meet the following conditions:

    • It must be in the same condition as when you received it.
    • It should be unworn or unused, free from grease, stains, and dents.
    • All original tags and labels must be intact and attached.
    • The item must be returned in its original packaging.
    • A receipt or proof of purchase is required.

  3. Return Process: To initiate a return, please contact us at mediumatelier@gmail.com. Kindly provide the necessary details, including your order information, reason for return, and any supporting documentation if applicable. Our customer service team will guide you through the process and provide further instructions.

  4. Return Shipping: If your return is accepted, you will be responsible for covering the return shipping costs. Please ensure that the item is securely packaged to prevent any damage during transit. Please note that returns must be shipped with a tracking number, as we cannot be held responsible for any lost packages during the return process.

  5. Acceptance of Returns: Returns sent back to us without prior authorization will not be accepted. It is important to contact us and receive confirmation before shipping the item back.

  6. Refunds and Processing Time: Once we receive the returned item and verify its condition, we will process the refund. Please allow us a reasonable time to inspect the item and complete the necessary procedures. The refund will be issued to the original payment method used during the purchase. Please note that the refund will only include the price of the product, and any shipping fees paid by us will not be refunded.

  7. Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to reach out to us at mediumatelier@gmail.com. Our dedicated customer service team will be happy to assist you.

We value your trust in our products and services, and we aim to make the return process as seamless as possible. Thank you for choosing [Website Name], and we look forward to serving you again in the future.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.